JILICC PAGCOR Email: Which Address Reaches Which PAGCOR Desk

Send your question to the PAGCOR desk that handles it, using only addresses PAGCOR prints itself. PAGCOR’s Contact Us page, at support.pagcor.ph, lists three e-mail routes, and other PAGCOR pages list a few more for specific jobs. Every address below was read on pagcor.ph on 2 October 2026.

Scammers pose as PAGCOR on messaging apps and in look-alike addresses, so a list you can match is useful. Start from the PAGCOR gaming site lookups when your question is whether a casino address is registered, because the lists answer that faster than an e-mail does.

The PAGCOR email addresses and what each is for

PAGCOR’s Contact Us page also gives a postal address for the corporate office: Met Live Building, Central Business Park 1-A, Macapagal Boulevard corner EDSA Extension, Pasay City 1300, Metro Manila. A second site is listed at 363 Bayan Luma VI, Imus, Cavite 4103.

Which address to use for which problem

Pick by the problem, not by the one you remember. Each route below uses only an address from the table.

1. Question about a casino address or licence list: read the lists first, then write to info@pagcor.ph.
2. You want to exclude yourself: use ResponsibleGaming@pagcor.ph, or the self-exclusion portal PAGCOR links on its Responsible Gaming page.
3. A family member needs excluding: use RGD_exclusion@pagcor.ph with the family exclusion form from the Responsible Gaming page.
4. A payout or account dispute with a licensed platform: write to cmed.cfms2@pagcor.ph after the platform’s own support has replied.
5. A site claims a PAGCOR offshore licence: PAGCOR’s notice invites questions at ogld@pagcor.ph.

PAGCOR’s phone route is the corporate trunkline, +632 8521-1542 and +632 8522-0299, printed on the same page.

What to put in the message

A clear message gets a clearer answer. Put the same five things in every e-mail and keep the attachments small.

1. The exact address of the site, copied from the browser bar.
2. The date and time of the problem.
3. Your account name on the site, not your password.
4. A screenshot of the cashier or error screen.
5. What you want PAGCOR to do, in one sentence.

If PAGCOR or the casino asks for ID in return, read what KYC means and how to send ID safely before attaching a photo.

Spotting a fake PAGCOR message

PAGCOR’s own advisory of 25 February 2025 warned that fraudsters were messaging people on Viber while posing as its Chairman and President, from mobile numbers registered under their names. PAGCOR told the public to verify any communication through pagcor.ph and its official trunkline numbers.

A real message matches an address in the table, and a fake one asks you to act in a hurry or move to another app. The page on typosquatting swaps and look-alike addresses lists the swaps that fake senders use, which apply to e-mail domains as well as websites.

Problem and fix:

1. Problem: a message uses a domain that is not pagcor.ph. Fix: do not reply; write to an address from the table instead.
2. Problem: a message promises to release winnings for a fee. Fix: ask for the request in writing from an address in the table, and pay nothing before you have it.
3. Problem: a caller quotes a mobile number. Fix: call the trunkline printed on pagcor.ph and ask for the department.